For an outside line, please dial «0»
Emergency numbers:
- Front desk 100 or 101
- Restaurant 103
- Night-time emergency 107
- Ambulance (0) 144
- Police (0) 117
- Fire department (0) 118
A
Adapters and cell phone cables available at the front desk.
Allergies: Please let us know if you suffer from any food allergies. Our chef is flexible & can adapt the recipes accordingly.
Our beds are furnished with anti-allergy pillows and duvets.
B
Baby cots are available free of charge. Please inform us before your arrival.
Bathrobes are available to rent for a fee of CHF 10.00.
The Bar and restaurant are open daily 7 am to 11 pm.
Bikes can be stored in our ski room during the summer (lower level accessible by elevator), or in the garage.
Bed cover:
- The front desk will advise you on the different options.
Bedding:
- Elite Brand – Premium quality beds
- Our rooms on the south side are twin-bedded with two 90x200cm beds (in total 180x200cm). Beds may be separated upon request.
- Our north side rooms have one 160x200cm bed that cannot be separated.
C
Check-in / Check-out:
- Check-in: 3 pm to 9 pm
- Check-out: before 11 am
- Check-in and check-out times can be adjusted to suit your needs upon request.
- Your luggage can be left with us in case of early check-in or late check-out.
Cars / Electric cars:
- 2 electric car charging stations available in the garage. Please inquire at the reception desk.
Children:
- A baby changing table is available on the lower level of the Restaurant (next to restrooms).
- Baby chairs are available at the Restaurant upon request and free of charge.
- Play arear and games in the lobby lounge are available.
Computer: you may borrow our computer at reception.
Cancellation policy
- Up to 10 days before arrival: Free of charge
- 9 - 5 days before arrival: 50% of the booked stay
- 4 - 0 days before arrival: 100% of the booked stay
- In order to avoid inconveniences, we recommend you subscribe to private cancellation insurance.
D
Our beds are featured with synthetic duvets.
E
E-Bike rental:
- Information and reservations available at the front desk (CHF 70.00/day for hotel guests).
Electric cars:
- 2 charging stations for electric cars are available in the garage (Tesla only).
F
Front desk opening hours: 6:30 am to 9 pm
G
Gstaad Card / Guest card:
- The Gstaad Card offers free use of public transportation (local bus and train) and reduced prices on mountain rides, as well as regional attractions.
- Website: www.gstaad.ch/en/news/gstaad-card/gstaad-card-summer.html
- The QR code for registration will be sent to you by email with your booking confirmation.
H
Hygiene:
- First necessity items can be picked up at the reception desk.
Hiring:
- E-bikes may be hired. Information and requests at the reception
I
Ironing:
- You may request express service within 1 hour for an additional fee.
K
Key:
- Your room key also opens the main entrance doors from the hotel at night. The hotel doors are locked at night from 10pm to 7am. Please ensure you take your room key with you.
- A second key can be available for the needs of a second guest sharing the room.
L
Laundry Service:
- Normal: returned within 48 hours, drop off at the front desk at any time.
- Express: returned within 24 hours, drop off at the front desk before 11 am.
- Super express: returned within 12 hours, drop off at the front desk before 9 am.
M
Meal Plan:
- Please refer to the Restaurant opening hours
- We daily suggest a half-board 4-course dinner for CHF 50.00 per guest. You may choose between 3 different main course options, including a vegetarian meal.
N
Daily newspapers and magazines in French or German are available at the restaurant and lounge.
P
Pillows:
- Our pillows are anti-allergic, containing no animal feathers, only synthetic material.
Parking:
- Outdoor parking around the hotel is free of charge.
- Indoor garage upon request, summer fee CHF 12.00/night, winter fee CHF 20.00/night.
Printing:
- You may send us your documents via email to be printed.
Payment options:
- We accept cash in Swiss Francs, Maestro card, Postcard and major credit cards (Visa, Mastercard, American Express, and Diners) as well as Twint.
- You may charge any hotel service directly to your room, final payment upon check-out.
- Reception is open daily from 6.30am to 9pm.
Q
Quiet hours:
R
Restaurant:
- Buffet breakfast: from 7 am to 10 am.
- Lunch served from 11.30 am to 2 pm as part of full board.
- Coffee & cake: from 3pm to 5 pm.
- Dinner served from 5.30pm to 8 pm as part of full or half board.
- À la carte: hot kitchen available daily from 11 am to 10 pm.
Reading:
- Daily newspapers in French or German and magazines are available at the restaurant and lounge.
Rentals:
- Bike and e-bike rental available. Reservation and information at the front desk.
Room key:
- Your room key also opens all access doors to the hotel.
- Outside of front desk opening hours, please take your room key with you.
Room service available between 7 am and 8 pm, free of charge
S
Safe:
A small safe is located inside your cupboard in each room.
Shaving set available at the front desk.
Sewing set available in your bathroom in case of emergency.
Shoes and Boots drier available in the ski room (lower level, accessible with lift)
Shoes cleaning:
- Please leave your shoes at reception to be cleaned.
Shuttle service between Hotel Kernen and Hotel des Alpes in Saanenmöser available on request.
Ski room:
- Located on the lower level, accessible with elevator.
Ski pass:
- Daily or seasonal ski passes can be issued at the reception.
Slippers available upon request and free of charge.
Smoking is only allowed outdoors.
T
Taxi:
- Taxi Simon: 033 744 80 80
- Taxi Gstaad Asani: 033 744 90 90
- AAA Taxi Schranz: 079 632 73 30
Tesla:
- Our hotel offers 2 charging stations in the garage.
We care about the environment: Towels and bed linen will be changed upon request, it’s up to your choice. See information in your room.
Toothbrush set available at the front desk.
W
Wi-Fi:
- Free Wi-F throughout the hotel.
- Network: Hotel Kernen Gast
- Password: please inquire at the front desk.
Wake-up coffee:
- Our freshly brewed Wake-up Coffee, including a good morning smile, delivered directly to your room door. The perfect start to a pleasant day. Available daily between 6:30 am and 9 am. Just call!
Water:
On arrival you find 2 bottles of fresh Schönried mountain water (sparkling and still) in your room.
